Legal

Privacy Policy

How Adroit Technologies collects, uses and protects your personal information - in line with POPIA (Protection of Personal Information Act) and GDPR where applicable.

Last updated: 31 March 2025

1. Our commitment

At Adroit Technologies, we are committed to protecting your privacy and ensuring transparency in how we collect and use your data. This Privacy Policy explains how we handle personal information collected through our website and online services, and outlines your rights regarding that data.

2. Information we collect

  • Personal details provided during account registration, online purchases or contact form submissions (name, email, phone, company).
  • Browsing behaviour, device information and IP addresses for analytics and security purposes.
  • Payment details processed securely through third-party payment providers such as PayGate. We do not store full payment card details on our systems.

3. How we use your information

  • To process and fulfil orders placed on our online shop.
  • To provide customer support and respond to enquiries.
  • To personalise marketing communications and offer relevant promotions, where you have opted in.
  • To improve website security and prevent fraudulent activities.
  • To comply with our legal and regulatory obligations.

4. Third-party services

We may use trusted third-party services, including Google Analytics, Facebook Pixel and payment gateways. These services may place cookies on your device to help us understand site performance and provide relevant content. See our Cookie Policy for details.

5. Your rights

You have the right to:

  • Access, update or request deletion of your personal data.
  • Opt out of marketing communications at any time.
  • Request details on how we store and process your information.
  • Lodge a complaint with the Information Regulator if you believe your rights have been infringed.

6. PAIA & POPIA

Adroit Technologies complies with both the Promotion of Access to Information Act (PAIA), Act No. 2 of 2000, and the Protection of Personal Information Act (POPIA). For PAIA-related requests, the latest PAIA manual and prescribed forms are available on the PAIA & POPIA Compliance page.

7. Contact us

For any privacy-related enquiries, contact the Information Officer:

  • Name: Samantha Brink
  • Email: samanthab@adroit.co.za
  • Phone: +27 (0)11 658 8100
  • Office hours: Monday to Friday, 08:00 - 16:30 (CAT)